Services That Deliver Measurable Results

We offer comprehensive process improvement services tailored to your organisation's specific challenges and objectives. Every engagement is designed to deliver quantifiable operational gains.

Our Service Portfolio

Each service can be delivered independently or combined into integrated programmes addressing multiple operational challenges simultaneously.

Process analysis

Process Analysis & Mapping

From £8,500

Comprehensive documentation and analysis of your current operational workflows. We map how work actually moves through your organisation, identify bottlenecks and inefficiencies, and quantify their impact on performance.

What's Included

  • Stakeholder interviews across all process touchpoints
  • Workflow observation and time-motion analysis
  • Detailed process maps showing current state
  • Bottleneck identification and constraint analysis
  • Performance baseline measurement (cycle time, throughput, error rates)
  • Gap analysis against industry benchmarks
  • Prioritised improvement opportunity assessment

Typical Outcomes

Clear visibility into how work flows through your organisation, quantified understanding of where time and resources are lost, and a prioritised list of improvement opportunities with estimated impact.

Workflow redesign

Workflow Redesign & Optimization

From £14,000

Complete redesign of operational workflows to eliminate waste, reduce cycle times, and improve output quality. We design new processes that balance efficiency with control requirements and organisational constraints.

What's Included

  • Current state analysis and performance baseline
  • Waste elimination and value stream mapping
  • Future state process design
  • Handoff reduction and approval streamlining
  • Standard operating procedure development
  • Performance metrics framework
  • Implementation roadmap and change plan
  • Staff training and transition support

Typical Outcomes

Streamlined workflows with twenty-five to forty percent shorter cycle times, reduced error rates, lower operating costs, and improved customer satisfaction. Documented procedures ensure consistency going forward.

Automation

Automation Strategy & Implementation

From £18,500

Strategic assessment and implementation of process automation to reduce manual effort, improve accuracy, and accelerate throughput. We identify the right candidates for automation and guide technology selection and deployment.

What's Included

  • Automation opportunity assessment across operations
  • ROI analysis and business case development
  • Technology evaluation and vendor selection support
  • Process preparation and standardisation
  • Automation design and configuration oversight
  • Integration with existing systems
  • Testing and quality assurance
  • User training and documentation
  • Performance monitoring setup

Typical Outcomes

Automated execution of repetitive tasks, faster processing with fewer errors, reduced labour costs for low-value work, and freed capacity for higher-value activities. Most clients achieve payback within twelve to eighteen months.

Performance metrics

Performance Measurement Design

From £6,800

Development of comprehensive performance measurement frameworks that provide visibility into operational effectiveness. We design metrics, dashboards, and reporting systems that drive accountability and continuous improvement.

What's Included

  • Current metrics review and gap analysis
  • KPI framework design aligned to business objectives
  • Leading and lagging indicator selection
  • Data collection process design
  • Dashboard and report templates
  • Target setting methodology
  • Performance review cadence design
  • Accountability structure recommendations

Typical Outcomes

Clear visibility into operational performance, early warning of emerging issues, data-driven decision making, and improved accountability at all organisational levels.

Change management

Change Management & Training

From £9,200

Structured change management support to ensure process improvements are successfully adopted and sustained. We manage stakeholder engagement, resistance, training, and transition planning.

What's Included

  • Stakeholder analysis and engagement planning
  • Change impact assessment
  • Communication strategy and materials
  • Resistance management approach
  • Training needs analysis
  • Training material development and delivery
  • Transition planning and cutover management
  • Post-implementation support
  • Sustainment plan development

Typical Outcomes

Higher adoption rates, faster time to full productivity, reduced implementation risk, and sustained adherence to new processes beyond the initial deployment period.

Compliance

Compliance Process Optimization

From £12,500

Streamlining regulatory compliance processes to reduce burden while maintaining control effectiveness. We help organisations meet obligations efficiently without unnecessary overhead.

What's Included

  • Regulatory requirement mapping
  • Current compliance process assessment
  • Control effectiveness evaluation
  • Redundant control identification
  • Streamlined compliance workflow design
  • Automated control implementation where appropriate
  • Evidence collection and reporting process
  • Audit preparation procedures

Typical Outcomes

Reduced compliance overhead while maintaining or improving control effectiveness, faster response to regulatory changes, better audit outcomes, and lower risk of non-compliance.

Operational excellence

Operational Excellence Programme

From £32,000

Comprehensive transformation programme addressing multiple operational areas. We build continuous improvement capability while delivering immediate performance gains across your organisation.

What's Included

  • Enterprise-wide process assessment
  • Multi-process redesign and optimization
  • Automation strategy and selective implementation
  • Performance management framework
  • Change management and training
  • Continuous improvement methodology transfer
  • Internal capability building
  • Executive coaching and support
  • Twelve-month sustainment plan

Typical Outcomes

Systematic operational improvement across multiple areas, embedded continuous improvement culture, internal capability to sustain and extend gains, and substantial cost reduction or revenue enhancement.

Diagnostic

Rapid Process Diagnostic

£3,200

Quick assessment of a specific process to identify improvement opportunities and estimate potential impact. Ideal for validating whether a full engagement is warranted.

What's Included

  • Two-day on-site assessment
  • Key stakeholder interviews
  • High-level process mapping
  • Major bottleneck identification
  • Improvement opportunity summary
  • Estimated impact and effort assessment
  • Recommended next steps

Typical Outcomes

Clear understanding of whether significant improvement potential exists, rough scope and budget for a full project, and immediate quick-win recommendations that can be implemented independently.

Why Our Services Deliver Results

Practical Implementation Focus

We don't just design solutions – we stay involved through implementation to ensure changes actually take hold and deliver the expected benefits.

Quantified Outcomes

Every engagement includes baseline measurement and results tracking. We prove the value delivered through hard metrics, not anecdotal feedback.

Knowledge Transfer

We build your internal capability throughout the engagement so improvements can be sustained and extended after we leave.

Industry Expertise

Our consultants have operational experience in the industries we serve. We understand your challenges because we've faced them ourselves.

How We Compare

Mystic Claim
Traditional Consultancies
Software Vendors
Approach
Tailored to your situation
Standard methodology applied
Product-first solution
Implementation
Hands-on support throughout
Recommendations only
Technical deployment focus
Timeline
Three to six months typical
Six to twelve months
Six to eighteen months
Cost
£6K to £35K per project
£50K to £250K+ per project
£30K to £500K+ for software
Results Focus
Measured operational gains
Deliverables completed
System deployed

Service Questions

We offer both fixed-price projects and monthly retainers. After an initial consultation, we provide a detailed proposal outlining scope, deliverables, timeline, and total cost. The prices listed are starting points – actual cost depends on project complexity and duration.

Absolutely. Many clients benefit from integrated programmes combining multiple services. For example, workflow redesign typically includes elements of process analysis, performance measurement, and change management. We structure programmes to address your specific needs.

We have deep experience in financial services, manufacturing, healthcare, retail, professional services, and technology. Our process improvement methodology applies across industries, but we assign consultants with relevant sector experience to each engagement.

Yes. While many of our clients are mid-size to large organisations, we've successfully served growing businesses facing operational scaling challenges. The Rapid Process Diagnostic is often a good starting point for smaller firms.

We provide a sustainment plan and typically offer a three-month check-in to assess how improvements are holding. Some clients engage us for ongoing advisory support, while others manage independently using the capabilities we've built. Both approaches work.

Our typical lead time is two to four weeks from agreement to project kickoff. This allows time for resource allocation, stakeholder alignment, and logistical arrangements. Urgent situations can sometimes be accommodated faster.

Discuss Your Requirements

Not sure which service fits your needs? We offer complimentary consultations to assess your situation and recommend the most appropriate approach.

Schedule a Consultation